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Virgin Media has been fined £28 million by the UK's communications regulator, Ofcom, for mishandling millions of customer calls related to contract cancellations. The investigation revealed that from January 2019 to September 2021, the company failed to properly manage customer requests to terminate their contracts, leading to significant consumer frustration.
Ofcom's findings indicated that a substantial number of calls were not handled correctly, which likely prevented customers from successfully cancelling their services. This breach of regulations is seen as a serious violation of consumer rights, prompting the hefty fine.
The regulator emphasized the importance of ensuring that customers can easily exercise their rights to cancel contracts without undue barriers. Virgin Media has acknowledged the issues and stated that it is committed to improving its customer service practices to prevent similar occurrences in the future.
This ruling highlights the ongoing scrutiny of telecommunications companies in the UK, as regulators seek to protect consumer interests in an increasingly competitive market.
Source: www.bbc.co.uk – https://www.bbc.co.uk/news/articles/c982vm2jzl1o?at_medium=RSS&at_campaign=rss