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Lloyds Bank has disclosed that an IT issue impacted close to 500,000 customers, leading to disruptions in banking services. The bank communicated the situation in a letter to the Treasury Select Committee, where it expressed regret for the inconvenience caused.
In response to the glitch, Lloyds has initiated compensation payments to affected customers. The bank is working to resolve the underlying technical problems to prevent future occurrences.
This incident highlights ongoing concerns regarding the reliability of banking technology and customer service in the UK financial sector. Lloyds has committed to improving its systems and ensuring that customers receive the support they need during such disruptions.
Source: www.bbc.com – https://www.bbc.com/news/articles/c70dqk2vjv8o?at_medium=RSS&at_campaign=rss