Five-star service from mobility equipment firm saved our holiday

A couple's recent experience with the mobility equipment company Wuva highlights the importance of responsive customer service in the face of challenges. The husband, who has motor neurone disease (MND), required a refurbished mobile hoist to assist with mobility during their travels. The couple purchased the hoist online, hoping it would facilitate their trips.

Upon delivery, however, the hoist was found to be damaged and non-functional. In a moment of concern, the wife reached out to Wuva via WhatsApp outside of regular business hours. To her relief, she received a prompt and sincere apology within five minutes, along with assurance that an engineer would be in touch shortly to resolve the issue.

This swift and empathetic response from Wuva not only alleviated their immediate concerns but also restored their confidence in planning future trips. The couple expressed gratitude for the support they received, which they believe will enhance their ability to travel together.

This incident underscores the significance of customer service in the mobility equipment sector, particularly for those with disabilities or health challenges. The couple's experience serves as a reminder of how essential it is for companies to provide timely assistance and understanding to their customers.

Source: www.theguardian.com – https://www.theguardian.com/money/2026/jun/16/five-star-service-from-mobility-equipment-firm-saved-our-holiday