How can care homes charge fees after a death?

A new contract from Avery Healthcare, a care home provider in the UK, has raised concerns among families of residents regarding its fee structure. The contract stipulates that care home fees will continue to be charged for 14 days following a resident's death. Additionally, it includes a £595 upfront fee for "dilapidations," which refers to any damage or wear and tear.

These charges have been met with criticism as they appear to contradict guidance issued by the Competition and Markets Authority (CMA), which oversees consumer rights and fair trading practices. The CMA has previously indicated that such fees may be unenforceable, raising questions about the legality of Avery's new contract terms.

Families affected by these charges are urged to seek clarification and consider their rights, especially in light of the CMA's stance. The situation highlights ongoing concerns about transparency and fairness in the care home sector, particularly regarding financial practices that can impact grieving families.

Source: www.theguardian.com – https://www.theguardian.com/money/2026/may/04/how-can-care-homes-charge-fees-after-a-death